Privacy Policy

This Privacy Policy explains how Trace Energy Limited ("we", "us", "our") collects, uses, and protects your personal data when you visit our website or contact us.

We are committed to protecting your privacy and complying with the UK GDPR and EU GDPR where applicable.

Trace Energy Limited is a registered company in England and Wales, company number 16785773, registered at 124 City Road, London, United Kingdom, EC1V 2NX.

If you have any questions about this privacy policy, please contact us by email at contact@trace-energy.co.uk.

We are the data controller responsible for your personal data.

We may collect and process the following personal data:

• Name
• Email address
• Phone number
• Company name
• Any information you voluntarily provide via enquiry forms or email correspondence

We do not currently collect analytics or tracking data.

We collect data when you:

• Submit an enquiry through our website forms
• Contact us directly via email

We use your personal data to:

• Respond to enquiries and requests
• Communicate with you about our services
• Maintain internal records
• Improve our business operations

We do not sell your data to third parties.

Under UK and EU GDPR, we rely on the following lawful bases:

• Legitimate interest – responding to business enquiries
• Consent – where you explicitly provide your details via a form

You may withdraw your consent at any time by contacting us.

We do not share your personal data with third parties except where:

• Required by law or regulation
• Necessary to protect our legal rights

If this changes in the future (e.g. analytics or CRM tools), this policy will be updated.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or to comply with legal obligations.

Under UK and EU GDPR, you have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data ("right to be forgotten")
• Request restriction of processing based on legitimate interests
• Request data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us at contact@trace-energy.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk or with your local EU supervisory authority.